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Customer Service

Shipping & Delivery

There are three possible ways of sending the goods to you.

DHL Courrier
EMS Courrier
Post Office

DHL is the fastest and more secure way. The item can be insured for its full value (If the garment passes through customs the price of the insurance is the price that they'll use to estimate the proper taxes). Inside EU no customs are involved. Cost for one item is 100 Euros. Estimated delivery time 1-2 days (inside Europe) or 3-5 days (Elsewhere)

EMS Courrier : The shipping solution we recommend and that we regularly use. Cheap shipping costs, door to door delivery, very secure (so far we did not lose not one package) and online tracking. Usual cost for one item is 50 Euros. Estimated delivery time 4-7 days.

Post Office : Will only be used for small items and accessories of value less than 100 Euros. Usual cost starts from 7 euros, and will depend on the size of the order.

Shipping discounts apply for two ore more items. Discounts are visible during the checkout process.

Privacy & Security
We will never share your contact information with any other companies or advertising agencies
Returns & Replacements

All items must be returned within 10 days from delivery.

If an items size does not fit you we would be happy to exchange the item with a new one. Just send it back and we will send you a new one, charge free (buyer covers the shipping costs to have the item returned to us).

If the item is unique and cannot be recreated or if you are not satisfied by our quaity we will refund you the full sum minus the charged shipping costs.

All items that will be returned without their original tags and labels will be considered used and will be charged with a 30% rental fee. Original packaging is not necessary.

Attention!! Returns must be completed using USPS or EMS Courier. Do not use Fedex or DHL if you are shipping from outside European Union! Fees will apply in case of wrong shipping method.

Ordering
We did our best to simplify to ordering procedure online. However, you can always contact us (via phone or email) and complete the order. In this case we will send you a direct Paypal invoice or bank account information and invoice for the payment. We also make custom orders based on your needs.
Payment, Pricing & Promotions
We cannot ship anything before payment is completed in full. Our pricing is based directly on the manufacturing cost and is adjusted according to latest market prices. Offers and promotions might be available, so stay tuned and make sure to register to our Newsletter.
Viewing Orders
Once you login to our website you'll be able to view your order and order information, although we usually email you directly the tracking number once we ship out the goods.
Updating Account Information
If you'd like to change your account information (address, password) then you can login to our website and use our simplified menu options to do so